Support
Have a question or running into an issue? We are here to help.
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Send us an email and we will get back to you as soon as possible, typically within one business day.
Frequently Asked Questions
How do I start a new game?
On the home screen, tap the teal New Game button. Enter both team names, choose your match format (best of 3 or best of 5), and hit Start. You can adjust scores using the large team buttons during play.
How does the Win Prediction work?
The Win Prediction engine analyses the current score, set history, and momentum in real time to estimate each team's probability of winning. Confidence increases as more points are played.
How do I share a live match?
During an active game, tap the share icon in the top toolbar, then tap Start Live Sharing. A 6-character code will be generated. Share that code with anyone who wants to follow along in the app using the Watch button on the home screen.
Can spectators also watch matches?
Yes. Anyone with the 6-character share code can follow along live. No account required — just open the app and enter the code.
I accidentally entered the wrong score. Can I undo it?
Yes — tap the undo arrow icon in the top toolbar during an active game to revert the last scoring action.
Where is my match history stored?
All match history is stored locally on your device. Uninstalling the app will remove your history, so make sure to export or screenshot important results before uninstalling.
Still need help? Email us at info@hotbed.com